Shipping policy

Shipping Policy

We strive to keep all products in stock, but availability cannot be guaranteed. This website does not represent a formal offer for sale, and in the event your selected item is out of stock, we will contact you to discuss suitable alternatives or upgrades.

Dispatch & Delivery

  • Orders placed before 2pm are typically dispatched on a 2–4 working day delivery service within mainland UK
  • Overseas locations and the Highlands: estimated delivery 5–14 working days

All delivery dates are estimates and we cannot be held responsible for delays. Time is not of the essence in any delivery contract, and yumiHome LTD cannot be held liable for any losses, costs, or damages arising from delivery delays.

We recommend scheduling installers only after receiving your order.

For any specific delivery inquiries, please contact us on 0161 399 1792 or email support@yumihome.co.uk.

Signature on Delivery

A signature is required upon delivery unless you have given prior authorisation for goods to be left unattended. If authorisation is given, yumiHome LTD assumes no responsibility for lost or damaged items.

Please inspect the packaging and product condition upon delivery. By signing, you confirm that the goods were received in good condition, making it difficult to claim damage from the courier after the fact. Any replacements will require payment in full.

Delivery Conditions

Our delivery is kerbside only. It is the customer's responsibility to transport the items to a secure location. While drivers may assist at their discretion, they are not required to move items beyond the ground floor or indoors, such as into flats.

For orders delivered by a courier, we will pass along any special instructions, but we cannot guarantee that the courier will adhere to them.

Delivery Charges

  • Orders over £190 — free delivery
  • Orders under £190 — standard delivery charges apply

Next Day Delivery

  • Available on orders over £190 – £32.99
  • Orders must be placed before 2pm to qualify
  • To arrange it, call 0161 399 1792 and say you require next day delivery

Saturday Delivery

  • Available on orders over £190 – £40
  • Orders placed after 2pm on a Friday will be arranged for the following Saturday

Redelivery Surcharge

If a delivery is missed, or an incorrect delivery address is provided and not corrected before dispatch, a redelivery fee of up to £40 will be applied. This charge covers the additional courier costs and administrative fees incurred in rescheduling and reprocessing your delivery.

Contact Us

0161 399 1792, Monday to Saturday, 8am to 8pm
support@yumihome.co.uk