Delivery & order tracking
Most orders arrive within 2 to 4 working days. How you hear from us depends on what you ordered: larger orders come with our delivery team, and we ring you the day before; smaller items and free samples come with a tracking link.
Sign in with the email you ordered with. We send you a one-time code, so there is no password to remember.
Your order number is in your confirmation email. Or use Check my order to sign in and see all your orders.
Grass and carpet rolls, decking and cladding boards and other large items are delivered by our dedicated transport team.
We ring you the day before delivery with a time slot, so you know when to expect it. These deliveries do not have an online tracking link: the phone call is how we keep you posted.
Smaller orders such as fixings, adhesive, trims and accessories are sent by DX courier. Free samples are posted by Royal Mail.
Both are tracked. When your parcel is dispatched we add the tracking number to your order and you get an email with a link to follow it. It also shows in your account under the order.
You get a confirmation email straight away with your order number. Keep it handy if you need to call us.
Rolls are cut to your size from a full roll, then everything is checked and wrapped for the journey.
Larger orders: we ring you the day before with a delivery time. Parcels and samples: you get an email with your DX or Royal Mail tracking link.
Usually within 2 to 4 working days of ordering. Please check everything over and tell us about anything damaged or missing before you start fitting.
Flooring made simple
Trade-priced carpets, artificial grass, composite decking and cladding, delivered across the UK.
Join our trade accountyumiHome LTDRegistered in England and Wales, company number 15191661VAT registration number 495 8006 59
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